Returns, Refund & Exchange Policy

At Mirrorpak, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help. Please review this policy before requesting a return, refund, or exchange.

1. Return Eligibility

A return may be accepted if:

• You received the wrong product.

• The product arrived damaged or defective.

• Your order is incomplete or an item is missing.

• The product does not match the product you ordered.

Products must be returned in their original condition and packaging, where applicable.

2. Return Period

Please contact Mirrorpak within [7 days] of receiving your order if you believe your order is eligible for a return, refund, or exchange.

To help us process your request quickly, please provide your order number, a description of the issue, and clear photographs or videos of the product and packaging where appropriate.

3. Exchange Policy

Mirrorpak may offer an exchange if you receive a damaged, defective, incorrect, or substantially different product from the one you ordered.

To request an exchange:

• Contact us within [7 days] of receiving your order.

• Provide your order number and details of the issue.

• Provide photographs or videos of the product when requested.

• Keep the product and its original packaging until your request has been reviewed.

Once the exchange is approved, we will provide instructions for returning the product, if required.

Replacement products are subject to availability. If the same product is unavailable, Mirrorpak may offer an alternative product, store credit, or refund, depending on the circumstances.

Items that have been used, altered, damaged after delivery, or returned outside the applicable exchange period may not be eligible for exchange.

4. Non-Returnable and Non-Exchangeable Items

Certain products may not be eligible for return or exchange, including:

• Products that have been used, damaged, or altered after delivery.

• Products returned without their original packaging, where applicable.

• Customized or personalized products, unless they are defective or were produced incorrectly.

• Products returned after the applicable return or exchange period.

• Any other products specifically identified as non-returnable at the time of purchase.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact Mirrorpak as soon as possible.

We may request photographs or videos to verify the issue. After reviewing your claim, Mirrorpak may provide a replacement, exchange, refund, or another appropriate solution, depending on the circumstances.

6. Refund Policy

Once your return or refund request has been approved, we will process the refund using the applicable payment method.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.

Any applicable shipping or processing charges will be handled according to the circumstances of the return and Mirrorpak's applicable policies.

7. Return & Exchange Shipping

If the return or exchange is required because of an error by Mirrorpak, such as receiving an incorrect, defective, or damaged product, Mirrorpak may cover the applicable return shipping costs.

For other returns or exchanges, the customer may be responsible for return shipping costs, where applicable.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be accommodated once an order has been processed, customized, or dispatched.

9. How to Request a Return, Refund, or Exchange

To request a return, refund, or exchange, please contact our customer support team and provide:

• Your name

• Order number

• Date of purchase

• Product name

• Reason for the request

• Description of the issue

• Photos or videos, if applicable

Our team will review your request and provide you with the next steps.

10. Contact Us

If you have any questions about our Returns, Refund & Exchange Policy, please contact us:

Email: mirrorpak.com@gmail.com
Phone: +92 300 2421246
Address: Begumkot, Shadhra Lahore
Business Hours: 24/7

Mirrorpak reserves the right to update this Returns, Refund & Exchange Policy when necessary. Any changes will be posted on this page.